Terms and Conditions

1. Eligibility

  • You must be a registered Indane customer to use the booking services.

  • You must be of legal age as per applicable laws to enter into a binding agreement.


2. User Registration and Account Security

  • You agree to provide accurate and complete information during registration.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Indane is not responsible for any unauthorized use of your account.


3. Service Availability

  • The Website allows you to book LPG cylinder refills, check booking history, update your profile, and access customer support.

  • Service availability may vary based on your geographical location and distributor.


4. Booking and Payment

  • Booking can be done online through this platform 24/7.

  • Payment modes include UPI, net banking, credit/debit card, or cash on delivery (where applicable).

  • Prices are subject to change based on government regulations and will be updated accordingly.


5. Delivery

  • Cylinders will be delivered to the registered address only.

  • Estimated delivery timelines may vary and are not guaranteed.

  • Customers must ensure someone is available to receive the cylinder at the delivery address.


6. Cancellation and Refund Policy

  • Bookings once confirmed cannot be cancelled online. Please contact your distributor for cancellations.

  • Refunds (if applicable) will be processed as per the payment method used and may take 5–7 working days.


7. Prohibited Use

You agree not to:

  • Use the Website for fraudulent activities or impersonation.

  • Upload or transmit viruses, malicious code, or spam.

  • Interfere with the security or functionality of the Website.


8. Intellectual Property

  • All content on the Website, including logos, text, graphics, and software, is the property of Indian Oil Corporation Limited (IOCL) or its licensors.

  • You may not reproduce or distribute any content without prior written permission.


9. Limitation of Liability

  • Indane will not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or any services provided.

  • We do not guarantee uninterrupted access or that the Website will be free from errors or viruses.


10. Privacy Policy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy, which forms an integral part of these Terms.


11. Modifications

Indane reserves the right to update or modify these terms at any time without prior notice. Continued use of the Website after changes constitutes your acceptance of the new terms.


12. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of India.


13. Contact Us

For any queries, concerns, or feedback related to the Website or your booking, please contact your nearest Indane distributor or call the Indane customer care helpline at +91 96290 03377